How to start setting up a company profile?

Below, we explain how each section of your company profile works so you can start setting it up:

"Company profile" tab

In the "Company profile" tab you can modify your company account's information and contact details. You can edit all fields except the "VAT number" for security reasons. To modify the information click on "Edit company information" and then click on "Save" to save the changes.

Documents" tab

In the "Documents" tab you will find your company documentation that you uploaded during the registration process. To add a new document, please follow the steps below:

1. Click on "IAdd new document" button.
2. Select the type of document.
3. Click on upload document and select the file from your computer or device.
4. Indicate the expiry date of the document.
5. Click on "Save"

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Users tab

In the users tab, you will find the users who have registered and linked to your company's subscription. You can see the contact information with which each of them has registered. Please note that the system allows you to create a maximum of 4 user accounts.

To create a new user, follow these steps:

1. Click on "Invite user".
2. Fill in their contact details—name, email address, phone number—and click "Invite user."
3. The user will receive the invitation at the indicated email address. You will have successfully created the user once they have completed the steps to activate their account.

Subscription tab

In the Subscription tab, you can manage everything related to your company's subscription, such as consulting and modifying the payment method and billing date, downloading invoices, and cancelling your subscription. You can perform all these operations by clicking on "Manage subscriptions."

• Modify your payment method.

1. Click on the "Add payment method" button under the payment method you currently have registered.
2. Then, select the payment method you want to add (card or direct debit) and fill in the fields with the necessary information.
3. Finally, click on Update.

You will have successfully added the new payment method and will be selected to be charged from this new payment method for the next billing period.

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• Update billing details.

1. Click on the "Update details" button to update your subscription billing details.
2. Then edit the fields you want to modify.
3. Click "Save".

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• Download invoices.

1. To download invoices for payments made, go to the Invoice History section.
2. Click on the icon next to the date of the payment.
3. In the next window, click on the Download Invoice button.

Your invoice will have been generated in PDF format, and you can find it in the download folder of your device or computer.

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• Cancel subscription.

1. To cancel your subscription, go to the "Current plan" section and click the "Cancel plan" button.
2. A new window will open with the details of the cancellation. Click on "Cancel plan" again to finish.
3. You will now cancel your account.

Once the current billing period is over, your user and all other accounts associated with your subscription will lose access to TenndersFEX.

If you change your mind, click "Reactivate subscription" to continue enjoying the benefits of TenndersFEX.

If you have any questions or need help during the process, please contact us at customerservice@tennders.com.